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Keeping hold of your customers, especially in tough economic conditions

You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving preferential terms to larger organizations.

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 Keeping hold of your customers, especially in tough economic conditions

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c_comc01 Request Your Complimentary Research Paper: Becoming Proactive In Application Performance Management. Many IT organizations have now established effective monitoring systems for the various infrastructure domains in an enterprise-wide IT landscape: servers, storage, network, peripherals and desktops. The management of application performance, however, is more complicated and does not yet reflect this maturity. There is no holistic view of application performance management and most IT Operations groups are not equipped to be proactive enough to anticipate issues before end users call the help desk. Compuware Corporation commissioned Forrester Consulting to survey 389 global technology decision-makers actively involved in Application Performance Management (APM) to assess the effectiveness of their processes and the technologies they employ. These decision-makers were asked about their application performance management processes, which technologies they used and the challenges they faced. In summary, the key findings from the survey are:
  • IT is still taking a reactive, firefighting approach in its APM processes.
  • IT lacks an understanding of the business impact of the issues, preventing them from assigning realistic priorities.
  • Even if the fault domain of issues can be identified, itself a challenge for most IT organizations, there is a lack of diagnostic tools and processes to drill-down and analyze application performance effectively.
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c_comb01 Receive Your Complimentary White Paper: Adopting Server Virtualization for Business Continuity and Disaster Recovery. Server virtualization technology helps significantly reduce overall IT capital expense and operational costs. Hyper-V™ virtualization technology, a feature of the Windows Server® 2008 operating system, is an enterprise-class virtualization solution that can be quickly deployed in any business environment. By using Hyper-V with BC/DR solutions from CA such as CA ARCserve® Backup, CA XOsoft™ Replication, and CA XOsoft™ High Availability, you can build an IT infrastructure with robust business continuity and disaster recovery capabilities to protect mission-critical applications and data while reducing Total Cost of Ownership (TCO). Note: Offer Valid in USA, Canada Only.
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c_qa49 Receive Your Complimentary Guide: Web Application Security — How to Minimize Prevalent Risk of Attacks. Vulnerabilities in web applications are now the largest vector of enterprise security attacks. Stories about exploits that compromise sensitive data frequently mention culprits such as "cross-site scripting," "SQL injection," and "buffer overflow". Vulnerabilities like these fall often outside the traditional expertise of network security managers.To help you understand how to minimize these risks, Qualys provides this guide as a primer to web application security. Note: Offer Valid in the United States and Canada Only.
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